Refund Policy

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Returns & Refunds

Because you deserve scrubs that feel just right.

At Pretty in Scrubs, your happiness is at the heart of everything we do. If your order isn’t quite what you hoped for, that’s okay — we’re here to help make things right with kindness and care. 💖

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Returns

Changed your mind? No worries — we accept returns within 14 days of delivery, as long as:

• Items are unworn, unwashed, and
• Have/are in their original packaging

🌸 Sale items can’t be returned
🌸 Shipping costs are non-refundable

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📦 How to Return

We like to keep things simple and sweet:

1. Email us at Returns.prettyinscrubs@outlook.com.au
2. Subject: Return Request – [Your Order #]
3. Let us know what you’re returning and why
4. We’ll send return steps and the return address
5. Pack it up and send it back (unfortunately we do not cover return postage)
6. Once we receive your item, we’ll process your refund in 5–10 business days

❗ Please reach out first — returns sent without prior approval can’t be processed. ❗

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Refunds

After we’ve received and checked your item, we’ll pop you a confirmation email.
If all’s well, we’ll issue your refund to your original payment method within 5–10 business days.

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Need a Different Size?

The quickest way is to place a new order and return the original (follow returns pathway).
That way, your new fave scrubs are on their way even sooner!

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Something Wrong?

If your item arrived damaged or wasn’t quite what you ordered — we’re so sorry!
Please email us within 7 days of delivery, and we’ll make it right.

📧 Returns.pretty.inscrubs@outlook.com.au
Subject: Order Issue – [Your Order #]

We promise to take care of you. 

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We're just a small scrub biz with a big heart — thank you for supporting us, and for all the care you give out in the world. 💕